Privacy Policy

Information We Collect

We collect information that enables us to provide, personalise and secure the services we offer. When you create an account or use our platform, we gather details such as your full name, date of birth, residential address, email address and telephone number. As part of our legal obligations, we also request identification documents to verify your identity and prevent fraud.

Technical information is collected automatically during your visit. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page and referring website addresses. We also maintain records of all financial transactions, including deposits, withdrawals and betting activity, to ensure accurate account management and regulatory compliance.

How We Use Your Information

The primary purpose of collecting and processing your data is to deliver the gaming experience you expect. This includes creating and managing your account, processing deposits and withdrawals, verifying your identity, and providing customer support when needed. We also use the information to tailor promotions and offers that match your preferences and to improve our website and games based on how our players interact with them.

In addition, we may analyse user behaviour to maintain a safe and responsible gaming environment, detect suspicious activity and meet the strict legal and licensing requirements that govern our operations. Marketing communications are sent only where you have given us clear consent or where we are permitted to do so by law.

Sharing and Disclosure of Information

We never sell your personal data to third parties for marketing purposes. Your information may be shared with carefully selected service providers who assist us in operating the platform. These include payment processors, identity verification agencies, customer support partners, hosting providers and anti-fraud specialists. All such parties are bound by strict contractual obligations to keep your information secure and to use it only for the purposes we specify.

We may also disclose data where required to do so by law, for example to gambling regulators, law enforcement agencies or authorised bodies when we have a legal obligation or legitimate interest in doing so.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the platform functions correctly and to understand how players use our services. Essential cookies allow you to log in, maintain your session and place bets. Analytical cookies help us measure performance and improve the user experience. Preference cookies remember your chosen settings such as language and theme.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the site.

Data Security

We take the protection of your personal information seriously and employ industry-standard security measures. These include encryption of sensitive data, secure servers, access controls, regular security audits and staff training on data protection practices. While we strive to use the most effective safeguards available, no method of transmission over the internet or electronic storage can be guaranteed as completely secure.

Your Rights and Choices

You have the right to access the personal information we hold about you, to request corrections if it is inaccurate, and in certain circumstances to ask for its deletion or restriction of processing. You may also object to certain types of processing, including direct marketing. To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to all valid requests within the timeframes required by law.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by gambling and financial regulations. Once the need for retention ends, we securely delete or anonymise the data in accordance with our internal procedures.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal requirements or operational practices. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically. Your continued use of our services after any changes have been posted constitutes your acceptance of the updated terms.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact our support team through the live chat facility on our website or by sending an email to our designated privacy address. We aim to respond to all enquiries promptly and helpfully.